SHIPPING POLICY

Preventing Chargebacks/Security

 

 We are committed to ensuring the safety and security of your transactions with us. As such, we have implemented a robust anti-fraud policy to safeguard your information and prevent any malicious activity from taking place. To enhance security, we confirm large orders via text/email. Failure to confirm leads to cancellation. This confirmation request serves as an extra layer of protection for both you and us, as it ensures that only genuine purchases are made. Thank you for your cooperation.​

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Order Processing

 

Some items are made to order so processing times may vary. Most wig orders take 10+ business days to process. Any custom orders could take anywhere from 2 to 3 weeks, or more, to process. Be patient and mindful, all items are completely dependent on seasonal demand and the type of item you purchase. Please contact us directly to get a more specific time frame.

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Route Protection

 

As your trusted shopping partner, we prioritize your experience. That's why we offer Route Protection during checkout. For a minimal cost based on your order total, this service ensures package safety, transparency, and peace of mind. Opting for Route Protection means swift resolution in case of loss, theft, or damage. Trust them to handle everything for you.

 

Refunds/Returns

 

We understand your concerns about product returns. While we don't accept returns or exchanges due to our product nature, your satisfaction remains our priority. We're committed to resolving any issues you encounter. Reach out within 5 days of your order's delivery for assistance. Your satisfaction matters greatly to us.

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A local shipping address is anything in Detroit, MI or within 10 miles of the city limits.

Thank you for choosing our beauty store.

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Still need help? / Email us crushihairco@gmail.com or DM us on Instagram for a faster response time.