CUSTOMER CARE

At Crushi Hair Co, we are dedicated to providing exceptional customer care. Our team is here to assist you and ensure that you have a seamless experience with our high-quality raw hair extensions. We are committed to helping you achieve the look you desire and are available to address any inquiries or provide assistance.

Have any questions or concerns? We're always ready to help! Reach out to us by sending an email to crushihairco@gmail.com.

How do I care for my wig?

To maintain your wig’s quality, gently brush it before washing, use sulfate-free shampoo, and let it air dry. Detailed care instructions are included with each purchase or view our care card here!
How do I choose the right wig for me?

Use a flexible measuring tape to measure around your head, just above your ears and across your forehead. Refer to our sizing guide for specific measurements for each wig style. View our wig size card here!
What type of hair do you sell?

We offer a wide variety of raw and virgin human hair bundles and wigs, with lengths ranging from 16 to 38 inches, depending on the curl pattern. Our lace options include 2x6, 6x6, and 13x6 inches, featuring a range of wave patterns to select from. Each type is crafted to meet diverse preferences and individual needs. Custom wigs and bundles are also available—please contact us for more details.
Do you offer international shipping?

Yes, we ship internationally! Shipping rates and delivery times will vary based on your location. Please check our Shipping Information page for more details.
How long will it take to receive my order?

Some items are made to order so processing times may vary. Most wig orders take 10+ business days to process. Any custom orders could take anywhere from 2 to 3 weeks, or more, to process. Be patient and mindful, all items are completely dependent on the type of item you purchase and seasonal demand. Please contact us directly to get a more specific time frame.
How do I choose the right wig for me?

Everyone is different so there's no one way to answer this question. You can consider factors like curl pattern, length, color, life expectancy, and much more. If you have questions, feel free to email crushihairco@gmail.com and a representative will be happy to assist you. Please allow 24-48 hours for a thoughtful and thorough response or DM us on instagram for a faster response time.
Do you have a customer service team I can contact?

Absolutely! Our customer service team is here to help. You can reach us via email or through our contact form, and we aim to respond within 24 to 48 hours or DM us on instagram for a faster response time
Do you offer same-day shipping?

Yes, we offer same-day shipping on select promotions! This service is available for orders with a delivery address in Detroit, MI, or within 10 miles of the city. Once your order has been processed, it can be delivered the next day. Please note that there is a fee for this service, which may fluctuate based on demand. Feel free to email us @see above or DM us on instagram for a faster response time with questions.
Can I return or exchange my wig?

While we don't accept returns or exchanges due to our product nature, your satisfaction remains our priority. We're committed to resolving any issues you encounter. Reach out within 5 days of your order's delivery for assistance. Your satisfaction matters greatly to us.